Eligibility:

• Plex neither direct play nor conversion is available. That means the server made a decision that a transcode is necessary and for that play session direct Mar 7, 2022 · Server Version#: 4. 69. This is what I have found: PLEX normally search "feature" on the search bar in the toolbox open "turn windows features on or off" and turn on "legacy components" or "DirectPlay" under "legacy components". Looking through my logs (android app attempting to Mar 11, 2024 · Use hardware acceleration when available. Apr 19, 2017 · Not enough cpu for conversion of this item after plex update Loading Sep 27, 2016 · You signed in with another tab or window. If it's unable to play it, transcoding is your only option. You switched accounts on another tab or window. Apple TV is using a 1200 Mbps powerline ethernet connection with sustained 1 Gbps speed being on the same circuit as the router in the other room. 2 speaker layout via an Onkyo AVR that supports. It then direct streams the media, video (unaltered) + transcoded audio + subtitles (unaltered), to the Plex app. Crypto Sep 28, 2022 · Samsung TVs do not support DTS audio. Basically, don’t play in browsers or other bad clients, which lead to issues like this. 4. 20 (iOS 14. Please try again. Mar 22, 2024 · a) Plex needs to transcode the video for some reason (bandwidth limitation, incompatible codec, etc. Basically, the server “pre-transcodes” the content based on the settings you choose and saves that optimized result as a different “version” of the media. 7mbps. CONVERT VIDEO WHILE RECORDING = Transcode. 75. 1, iPadOS 14. Mixdown: 5. 2831. Neither direct play nor conversion is available. Router is an ASUS RT-AC66U On some of my The same files that stutter play perfectly fine when I play them through either the Plex DLNA or the MS one. 22 (Apple TV 4K, tvOS 15. Roku plays almost all video types in Plex, but doesn’t like HD audio streams and transcodes them - so disables direct play. But, the codecs are copied. 4 Mbps of bandwidth because the smaller buffer can’t tolerate spikes as well. Mar 27, 2019 · Most Plex Apps allow you to enable or disable Direct Play within their settings. For the past 9 or so months everything has been working great. 7349 Player Version#: 1. This has occurred for me on a Samsung Tizen and LG WebOS client. I'm not getting anywhere on the Plex forum. 264) file: 1500 PassMark score. 7195 Plex for Apple TV 8. Server Version#: 1. For questions and comments about the Plex Media Server. if you set it for Plex Web, you have to set it again in Plex Desktop). Jun 24, 2023 · 23 June 2023 – 19 July 2023 PMS for Mac 1. I suspect it needs to transcode that file, either video or audio or both (maybe it’s in the log) and as it can’t it stops. *Tested my port 32400 on CanYouSeeMe. Jan 11, 2024 · Step 4 - Start Conversion Process. 264) file: 2000 PassMark score. 264 video and aac audio in an MP4 container you should be able to direct play in most circumstances, unless a transcode is being forced because of quality settings. May 26, 2023 00:26:53. This is useful sometimes if you’re having trouble with media playback on a particular device. May 30, 2023 · Plex choosing to transcode 4k down to 1080p when optimized Loading Dec 11, 2023 · Seems to stall. I only use Roku clients. 2000,Neither direct play nor conversion is available. 413 [1456] DEBUG - Job was already killed, not killing again. This page is community-driven and not run by or affiliated with Plex, Inc. Apr 18, 2024 · Plex Server will no longer play new movies it - Plex Forum Loading May 23, 2020 · Server Version#: 1. Mar 1, 2020 · A community supported wiki with documentation regarding seedboxes and relevant software and services Aug 13, 2018 · As you stated, it only happens when transcoding. In most cases, the issue is a lack of network bandwidth and NOT a lack of CPU processing power. Jan 1, 2024 · Server Version#: 1. Here’s a quick checklist to diagnose and troubleshoot these connectivity issues. Required bandwidth is —kbps and only 2000kbps is available. OttoKerner November 17, 2023, 9:05pm 2. I have tried a few things. Seems to play fine when I’m home. Radas91. New replies are no longer allowed. Plex Media Server will attempt to use hardware-accelerated video codecs when encoding and decoding video. The picture and audio quality are superb when everything works properly, but randomly throughout an episode or movie Plex will drop frames when direct playing. 6) Plex for iOS 8. Members Online "Playback Stopped- Neither Direct Play Nor Conversion Is Available" message/error Direct Play just Stopped Working. Apr 14, 2023 · 0. ” with around 2-3 minutes left at the end of videos while subtitles are enabled. How can you tell which Plex client/devices support H265? I want to be able to direct play all H265 files. A one-stop destination to stream movies, TV shows, and music, Plex is the most comprehensive entertainment platform available today. Sound fails completely (ie, no sound whatsoever) and the scrub bar playback position UI Jun 24, 2023 · 23 June 2023 – 19 July 2023 PMS for Mac 1. Nov 21, 2017 · Nov 20, 2017 10:59:11. If the CPU is not powerful enough, playback will fail. You’re saying you have transcoding off. The next best thing to direct playing a media file is to direct stream it. Dec 11, 2023 · Server Version#: 1. Sound fails completely (ie, no sound whatsoever) and the scrub bar playback position UI Oct 3, 2019 · Server Version#: 1. 32. Video will play fine with the PGS subs when Driect Playing. Neither direct play nor conversion is available" I don't think there is a network connection with either. Good clients make it easy and typically direct play. When I went to…. If a DTS audio track is selected, Plex Media Server will transcode the audio to a supported format. 30. Also worth mentioning that this issue (as far as I've tested) is EXCLUSIVE to PMP, on both windows and mac. But as of a few days ago, nothing outside my LAN can achieve direct play. 2. Plex client on NV shield will stuck at the initial movie loading screen, and after about 15-30 seconds the plex media server will crash. Symptoms: It would not play some of the MKV files, no matter the bitrate, however, some 4k remux (up to 76Mbps bitrate in MKV format) can direct play just fine. Passes the GPU via UUID in the configuration of Plex, set the Variable --runtime=nvidia and NVIDIA_DRIVER_CAPABILITIES = all. The problem with this solution is that I need to be able to have subtitles, and in many cases this will mean an external . I will try and outline Oct 17, 2017 · So I have the new Apple TV 4K and have modified the tvos. 7639. 71. 7639 Player Version#: My normal plex client is on Nvidia Shield Pro with PMS on windows 11… no issues there. Someone using my plex server remotely on an AppleTV frequently gets "Something went wrong playing your media. There are three methods that Plex Media Server will use to stream content to a device: direct play, direct stream, and transcoding, and out of the three methods, transcoding is used if Plex can't find a compatible movie file to stream to a device. All of my videos have Direct Played until recently. a different app with a smaller buffer might need ~8. Since then when I try to play a few files I get an er… Aug 1, 2023 · Server Version#:1. 413 [1456] DEBUG - Killing job. But until that happens, I think we can just do this. Audio: Convert all to either AC3 or DTS Pass Through depending on original content. May 13, 2022 · Revisiting my Xbox Series X for Plex, and I’ve run into an annoying issue of dropped frames during direct play. 0. Avg Bitrate (kbps): 8000. Transcode=4005,Cannot convert this item. Then a disconnect. 6) Can not watch current TV (without disabling current audio engine), nor play HD content. The default is 2 Mbps. (General=2000,Neither direct play nor conversion is available. I have set the transcoding disabled as the server is lightweight. 21–8. How can you tell whether a particular device will support direct playing of H265 files? Where can you get this information? 2019 and up Samsung TV running Tizen OS, iPads and iPhones running iOS 14, Apple TV’s May 23, 2020 · Server Version#: 1. 7195 - Windows Player Version#: various Lately I am getting “Conversion Failed. JaysPlex August 30, 2023, 8:24pm 7. This entry is not meant to go much into details, but rather to give a high-level sequence Jun 10, 2018 · Yes, it would be better if PLEX just have ability to directly play DSD/DSF to a USB DAC. Could not transcode because For questions and comments about the Plex Media Server. Try and pick a different audio stream for the video you’re playing and it should work. Then hit " Run " to start the batch conversion with GPU acceleration enabled. Strangely enough, the Unraid Dashboard GPU plugin Processes counter quickly flashes from 0 to 1 and back to 0 just after I push play on the device. Subtitle burning requires transcoding and uses the CPU. Was goldfinger a 4k remux? High bitrate? No, just 1080p, 4. xml profile in order for the Plex app to direct play hevc 4K HDR content. 5 Mbps average bitrate” file: an app that has a large buffer might only need ~5. First thing to do is confirm what your files are. For example, your media file is in an MKV container, but the client only supports MP4. If the container is the only thing preventing direct play then Plex will direct stream instead which is nowhere near as taxing as transcoding. ” (Sorry for the language, I´ve highlighted the essential part") On Android (and Android TV) it just says “unable to play media”. 4 Mbps of bandwidth to ensure smooth playback. 18. This is what I have found: PLEX normally Connections are speed tested, no issue there. Windows 11 - I7 6700K - 8 Go RAM. Jun 10, 2018 · Yes, it would be better if PLEX just have ability to directly play DSD/DSF to a USB DAC. 4069-ff740b6d THANK YOU to whoever can spare the time to look through this. Plex is running on Windows Server, logs attached. While playing in the Samsung TV, the stream was being converted from 1080p to 480p, transcoded and using Plex Relay at a maximum speed of 2 Mbps. While using Plex Web, the same movie was played without transcoding and as direct play. There is no bottleneck, and it doesn’t happen with Plex Media Player or MPC-BE. Direct play is disabled. Available on almost any device, Plex is the first-and-only streaming platform to offer free ad-supported movies, shows, and live TV together with the ability to easily search—and add to your Watchlist—any title ever made, no matter which streaming service it Jun 29, 2023 · Server Version#: 1. When playing that library item, the server Toggle navigation. Hardware acceleration can make transcoding faster and allow more simultaneous video transcodes, but it can also reduce video quality and compatibility. Maybe it plays for each users first 10 plays or something. I am hitting my head against a brick wall. I have a DSD capable USB DAC and I want to use PLEX media player to bit-perfectly playback my music. 1846 across multiple clients. Passmark on your system is 15420 and you are virtualizing which means that all CPU isn’t available. Could not transcode because: Cannot convert this item. 17. mp4. Log entry: video = copy; audio = transcode to AAC; subtitle = copy. Anamorphic: Automatic. 84. Direct streaming on another file from (via the TV) worked for a bit where Plex was only transcoding the audio, but that also died a few minutes in. 6. Plex should provide something similar by default for "top" clientscheck this box for "Defaulted Instructional Preroll". Available on almost any device, Plex is the first-and-only streaming platform to offer free ad-supported movies, shows, and live TV together with the ability to easily search—and add to your Watchlist—any title ever made, no matter which streaming service it Mar 28, 2024 · With “ Plex relay ” active, one friend of mine tied to play a movie in his home using Samsung TV and his laptop. It has always direct played everything I have. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to assist effectively with their channel functionality. c) Something else. You signed out in another tab or window. The new “Plex for Windows” app stutters in direct play on local device. Direct Play=3000,App cannot direct play this item Feb 19, 2020 · An error occurred while attempting to play this - Plex Forum Loading Nov 21, 2017 · Transcoder quality = Prefer higher speed encoding. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 7100 Player Version#: 3. 3888 (Mac Studio (2022) M1 Max, macOS 12. I have encoded 99% of them myself. b) Plex cannot direct play/stream the subtitle and must burn it into the video. A slowly scrolling "How To" for the top clients. 8) Plex for Mac 1. The limit is configured on each individual client (i. Transcoder process crashed. 1846 Player Version#: Multiple, see below Tuner: HDHR Extend, transcoding on Extend using “High Quality (30 fps limit)” I’m seeing issues with Live TV using the Plex Server beta 1. Nov 20, 2017 10:59:11. Transcoding works perfectly fine however on my Macbook. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. @johnm_ColaSC It says it recorded the Price is Right but it’s a 0 KB file. I have recently starting to use PLEX as my hires music server and I have quite a collection of DSD/DSF music. I am setting up my first plex server on my own local network. 50 votes, 12 comments. Feb 17, 2024 · This topic was automatically closed 90 days after the last reply. 920 [0x15164596b700] DEBUG - MDE: received PLEX_PROTOCOL_ANY from client Jan 30, 2024 · Transcode=2003,File is unplayable. The transcoder exited Loading Aug 12, 2015 · I installed the Nvidia version of 6. Aug 29, 2023 · danlat1415 August 30, 2023, 8:17pm 6. 3 Unraid and the lastest Version of linuxserver Plex. Mar 31, 2023 · In some cases, you may receive a “This server is not powerful enough to convert video” type message when trying to play back content. recently she reported an issue while playing different movies or tv series. 412 [4424] DEBUG - Streaming Resource: Terminated session 0E8BAE70:026a70be-11c6-47fa-9d51-75b98e05ae80 with reason Neither direct play nor conversion is available. Jan 5, 2024 · Server Version#: 1. Format: MP4 with Passthru Common Metadata. 8. Any fix for this? It plays perfectly well and suddenly this message appears. Specify an output folder for saving the converted files or leave it as default. Nov 10, 2022 · Server Version#: 1. 19. Doesn’t matter if it’s 4K or 1080p it seems to drop frames randomly throughout viewing. Contributor. ) Before the CPU transcode without problem the movie. Maximum simultaneous video transcode = 6. MKVs, MP4s, 4K Remuxes, etc. Normally the Plex Docker should now be ready to Transcode Videos but it still uses the CPU. Direct Play=3000,App cannot direct play For questions and comments about the Plex Media Server. Here are some of the trouble-shooting steps I have taken. But lately, in the last couple of months I’ve been randomly For questions and comments about the Plex Media Server. My setup is relatively simple: Plex is running on Ubuntu Dec 20, 2019 · 4K SDR (40Mbps, 8-bit HEVC) file: 12000 PassMark score (being transcoded to 10Mbps 1080p) 1080p (10Mbps, H. I’ve been drilling down into the debug logs, trying my hardest to understand them, looking through other forum posts and using google to see if there is anything remotely similar. mp4 -threads 4 -vcodec h264 -b:v 1200k -filter:v yadif -acodec aac -ab 128k outfile. trumpy81 March 10, 2024, 2:47am 2. Feb 28, 2019 · Media Optimizer is a feature that lets you specify content and have your Plex Media Server create “optimized” versions of it for you. ) and cannot do so. Business, Economics, and Finance. Plex will transcode the media if necessary to fit under the bandwidth limit. The idea is to make sure the media is in the correct format for video and sound so there is NO transcoding. May 8, 2023 · No direct play video profile exists for protocol http, with container mkv, and video codec hevc. This is what I have found: PLEX normally . e. ffmpeg -y -i infile. 1 Player Version#: Multiple latest - iPhone, Android Phone, Apple TV, Firestick and Chrome Web I installed the update to 4. Player Version#: 1. 265 (Nvidia NvEnc) FPS: 30 Peak Framerate. This will occur when the system running your Plex Media Server isn’t capable of transcoding (converting) content. Reload to refresh your session. This has also been a reported bug for a while but never fixed. App cannot direct play this item. Direct Play=3000,App cannot direct play this item. I am trying to convert exisitng media for playback on Jellyfin (or Plex Like servers). Keep us posted. May 8, 2023 · No conversion audio and video encoders could not be found in app profile. 920 [0x15164596b700] WARN - Streaming Resource: Bandwidth exceeded: 6454 kbps > 4000 kbps. search "feature" on the search bar in the toolbox open "turn windows features on or off" and turn on "legacy components" or "DirectPlay" under "legacy components". May 20, 2022 · Edit: Also check the remote streaming bandwidth limit on the Plex client - Plex Web, Plex for Mac, etc. Resolution Limit: 2160p 4K Ultra HD & Optimal Size. 7639 Player Version#: v. 11. The web client, android client, chromecast, and Win10 app work as expected when transcoding. (Requires an active Plex Pass subscription for Aug 8, 2023 · Server Version#: 1. It is probably trying to transcode the audio stream. May 25, 2023 · For example, to direct play that previous “3. 3. TrueHD, Atmos and DTS:S but the medial players connected to it are 4K Firestick and Chromecast for GoogleTV 4K. srt file, which for some reason the DLNA doesn't recognize. The Plex Media Server is smart software that makes Aug 31, 2022 · Server Version#: latest non beta Player Version#: latest non beta I have one user who I invited to my plex home and who is using their amazon fire tv stick to watch my content. 5. 3920-8b50876d I have an issue when I try and access my media away from my home network, I get this message “Something went wrong playing your media. Any help or tips on how to fix Just an example, and of course, no more transcoding, all direct play (well I think it transcodes some audio tracks but that’s irrelevant for me anyways). I don't know exactly when, but recently it started transcoding. Well trying to parse your log I see a transcode request. 1215-1d8c460c. 0 So all of a sudden I can’t get certain mkv files to direct play on neither my Plex on mobile nor on my Nvidia Shield Pro anymore. The TV is 1080 and naturally does not support DV, HDR, etc. Mar 28, 2019 · Mar 27, 2019 23:25:46. Looks like several others have answered now that you've posted logs, but make sure you don't actually have direct play disabled in your server settings - and like others said LG's Plex app doesn't handle HD audio and if you combine that with subtitles that need burning in it'll will not be able to utilize hardware transcoding. PMS is running off a media server with a 1Gbps LAN connection to the router. Conversion failed. 1. 7639-7000 I’ve been running a Plex server for myself locally on a Synology NAS and have streamed content remotely when traveling. Feb 20, 2020 21:25:41. 1 Channels. However it has also been occurring for a number of people as can be seen on this 1 day old reddit thread with over Dec 3, 2022 · Plex Media Server can be a pain in the neck to get fully working with a direct connection between your clients, whether on your local network or remote, and your server. 027 [0x700007a19000] ERROR - MDE: video has neither a video stream nor an audio stream Mar 27, 2019 23:25:46. Could not direct play because: Not enough bandwidth for direct play of this item. Jan 30, 2024 · Transcode=2003,File is unplayable. 844 [9536 Sep 29, 2020 · Implementierung für Video Decoder ‘av1’ wurde nicht gefunden. When the logs tell you direct play is disabled, that doesn't mean it's a setting somewhere that disabled it. 6. Plex automatically skips to transcoding, but then it won’t even really do that (yellow circle of death). Video Encoder: H. No problem to direct play (Wifi). My upstairs system is limited to 3. Downgrading to 1. Getting error when trying to watch on iOS with the Plex app. But I haven’t found anything. Aug 20, 2023 · Plex playback error. Nov 17, 2023 · Direct Play=3000,App cannot direct play this item. If your files have h. Dec 25, 2022 · Cannot make decision because file is unplayable - Plex Forum Loading Aug 31, 2022 · Server Version#: latest non beta Player Version#: latest non beta I have one user who I invited to my plex home and who is using their amazon fire tv stick to watch my content. Sign in Product May 28, 2023 · Server Version#: v1. If they are 10-bit, or god for sake 12-bit, then the CPU has to handle the decode but the encode will still go through hardware acceleration. No conversion audio and video enc Mar 9, 2024 · Make Plex more reliable on these underpowered systems, which it works well on most of the time. 1709 resolves the problem. DoVi (Profile - Plex Forum Loading Mar 22, 2024 · There could be several reasons for the message: a) Plex needs to transcode the video for some reason (bandwidth limitation, incompatible codec, etc. I want to prioritize quality and using 4k remux files, with streaming remotely is only a secondary concern and not a priority right now. After that, confirm hardware acceleration is actually being used during a play session by checking the activity dashboard. Plex chooses to direct stream a file to a client when the client doesn't natively support the container of the media file, but both the video and audio formats are supported. org it There is no way to force a direct play of a file the client can't handle. My client is a shield TV. 88. I had it happen with Dr Strange and I was doing direct play from local server also with a shield. Transcode=4002,Not enough CPU for conversion of this item. I don't have another client to try but one user is getting issues streaming certain files, the Plex transcoder logs show the following: Feb 20, 2020 21:25:41. I finally got my media automation all set up on my unread server, which runs Plex. No direct play video profile exists for protocol http, with container mp4, and video codec h264. DoVi (Profile - Plex Forum Loading For questions and comments about the Plex Media Server. Nov 3, 2023 · If the issue remains unresolved, we'd recommend contacting Plex directly to report the issue and request additional support. 027 [0x700007a19000] ERROR - Streaming Resource: Cannot make a decision because either the file is I wish I knew how to do it myself. 720p (4Mbps, H. Issue only happens when on remote network. After done, you can enjoy a seamless viewing experience without Plex conversion failed errors. 96-c1c59fc1. So Sep 20, 2020 · I’m thinking about moving over to H265 for the future and to save on space. 7371 Player Version#: Latest web, FireTV I have a few files like this, but in this case, playing “Liar Liar” will have the client side buffering endlessly. 18 will do one of the following approximately every 20-30 seconds: pixelate, stutter Connections are speed tested, no issue there. Live TV on 1. Disabling Direct Play forces every item played on the App to be transcoded. brentil November 21, 2017, 3:15pm 3. 6359 Player Version#: Latest Hi all, So, I’ve got everything setup on my LG C9 Plex App to directplay (as well as in the server to allow directplay and directstream), to always use unsecure connection, burn subtitles: never, etc. 1 a week ago. I have a decent size library of movies. tp wd cz go jp zw sd ll ch qi