Power cycle the meter: Disconnect the power source for 30-60 seconds and reconnect. Below are important FAQs and steps to update your Kenya Power prepaid token meter: How will I know if the update is successful? Feb 2, 2018 · To purchase tokens via mobile money: M-PESA. Here is a list of all the serial of shortcodes for customers to get meter information and make relevant operations through the keypad. Kenya Power ebill SMS service is a solution which enables you to confirm regularly your KPLC bill to prent unnecessary disconnections. KPLC Tamper Code. The KPLC USSD code is *977# which provides more than 5 services; these are: prepaid service, postpaid service, new connections, report incidences and manage accounts. Dec 6, 2022 · 2. Enter the reset code (20 digits) on your KPLC prepaid meter and press OK. Don't l Jul 15, 2024 · In-order to buy KPLC tokens, you are required to submit your 11-digit KPLC meter account number. Various prepaid meter types have specific codes for this purpose. READ ALSO: How To Report A Fraud Number To Jun 21, 2021 · How To Recover Kenya Power Token Messages. For the account number, type your meter number and check again to make sure it is correct. Prepaid meter number. . Kenya Power isn’t alone in facing meter software problems. One major downside to the Kenya Power and Lighting Company (KPLC) prepaid meters is the fact that when a user Kenya Power. KPLC also notes that you can use the USSD code *977#, visit their banking halls or call them on 97771. How do I find my meter code? You can find your meter code on the metre box. Just like regular Conlog Yaka meter codes that allow you to view your current uptime duration, remaining units Jun 14, 2024 · Steps to Update Your KPLC Prepaid Meter Token: 1. A confirmation message will come in from M-PESA and then the token from KPLC shows all the transaction details. Load Previously Purchased Tokens Feb 15, 2024 · Check Meter Number: To identify your meter number, navigate to column 5 of the displayed information. How can I prepare for Update Token Meter Yako? If after entering the shortcodes and your meter number or available meter credit is not shown, please follow the how to pair the CIU-PC1 prepaid meter with the customer user interface . Consumers have the option to access the Kenya power services online via the KPLC self service portal after prior registration to the service. Kenya Power Regions. Feb 6, 2023 · List of Hexing Meter Codes. What happens during Update Token Meter Yako? The process involves updating the prepaid meter software. Once it accepts press 1275 4194 1448 6450 5970 then ok; Once it also accepts key in the meter number Jan 3, 2024 · The known KPLC USSD code is *977#. . What is the KPLC token customer care number? You can contact KPLC customer care for token inquiries through these numbers: 97771, 0703070707 or 0732170170. Electricity supply has been made better through this company and the use of technology made it even better to buy tokens. Jul 9, 2022 · KPLC USSD Code, KPLC Online Portal KPLC USSD Code. In one long press on the hash (#) button will stop the sound on a Conlog meter that keeps beeping when you have few units. Check wiring connection: Ensure proper wiring without intertwining. Sep 4, 2020 · 2. Update Token Meter Yako FAQs. To make KPLC prepaid meter work just the way it should be, then the prepaid meter must be activated. 4. Some of the services available through the KPLC USSD code include: Bill inquiry: Customers can check their electricity account balance and bill due date. For HEXING Meter Box: Dial 804 and then press the # or enter key. Dec 14, 2023 · Reasons like a power outage or poor signal strength can interfere with your prepaid meter's connectivity. What are KPLC prepaid meters? As electricity became a necessity, the Kenya Power and Lighting Company (KPLC), now Kenya Power, connected households to the grid and installed post Jun 12, 2024 · • Enter code 1 in to your token meter and press enter, to reset; • Enter code 2 in to your prepaid token meter and press enter, to update; • The process is complete and your prepaid meter can now accept new tokens. This is why this piece is here, you would be educated on the simple and easiest ways of activating your KPLC prepaid Feb 12, 2024 · How to Check Your KPLC Prepaid Meter Number and Electri Joseph Richard Feb 12, 2024 0. Jun 13, 2024 · Kenya Power Managing Director Joseph Siror on Wednesday unveiled how Kenyans using the prepaid token will update their meter tokens. Enter the reset code . Jul 18, 2024 · National Contact Centre. Contact customer care through Email. You will find 11-digit numbers on it; that is your meter code. Note: Be sure to follow the steps based on the model of your meter. Jul 18, 2019 · Here are the steps to clear or stop the beeping sound on the different models of prepaid meters. You can send an Email to KPLC to inquire about the status of your prepaid tokens, @kplc. ALSO READ: The new Hexing Yaka Prepaid Meter: All you need to know about these devices. Email Us. Customer Service. Go to your M-PESA menu and select Lipa na M-PESA, select PayBill from the menu, enter the KPLC Postpaid Business No. Here is how it goes. Mar 21, 2024 · Mr Marete said the whole process will be free and Kenya Power will only send customers a code to be keyed into their meters. If prepaid meters are not updated by this deadline, they will stop accepting tokens. Jun 24, 2024 · Upgrade Your Kenya Power Prepaid Meter in Seconds! This video explains the EASY process for updating your KPLC token meter with the 2 FREE SMS codes. All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date. 2. Budget Control: Users can closely monitor their electricity usage and expenditure, making it easier to budget monthly expenses. KPLC will then generate a Prepaid Token valid for your meter and send it to you via SMS. 37168927674) press OK 4. Then hit “Send” Besides the USSD code, customers can also access the company’s services through MyPower app which is available on android and IOS. Oct 21, 2021 · KPLC prepaid meters installation was launched way back in 2009 and rolled out later. e. U (TOKEN METER) connected to the wall socket and switched on. Kenya Power revealed that 7. Jul 3, 2024 · Kenya Power has successfully updated 2 million prepaid (token) meters within three weeks of launching the "Update Token Meter Yako" campaign, targeting a total of 7. Oct 28, 2023 · Apply In-Person: KPLC Customers currently using a post-paid meter, can also switch to prepaid meters and have prepaid meter gages installed on their premises. KPLC will send two 20-digit codes: a reset code and an update code. Feb 21, 2024 · Step 5: Verify Account Details Ensure that the correct KPLC account number is entered when purchasing tokens. Mar 4, 2023 · Often Kenya Power schedules their employees to visit the customers and handle the issue at the meter location. This educative video will help you know how the kpc works and how to fix problems yourself. Here is a very simple procedure of how to The process involves updating the prepaid meter software. Select Eazzy Pay from your Equitel menu 2. Once you are in the system, you will be required to subscribe to the e-billing system by linking your cell phone number to your KPLC meter. Balance : To know your balance on the prepaid meter just dial “07” on the keypad followed by the blue button. Depending on the meter type, specific codes are used to find “A total of 7. Feb 21, 2024 · Learn how to purchase KPLC tokens conveniently using SMS. In addition, the loan amount you request will be sent to your phone as tokens, in the case of prepaid customers, or used to clear your bill for post-paid Jul 7, 2024 · Kenya Power revealed that 7. 6. g. Kenyans will now receive two codes from KPLC via SMS and are expected to follow the instructions in the text. 100 and Shs. Planned Power Interruptions. The *977# is a great way for checking your prepaid meter account number Kenya Power revealed that 7. Have the C. All Hexing Meter codes follow a mandatory Q+ code format. The update will not impact existing tokens that are already loaded into the meter. Present them with your card which carries your meter number; Request for the credits you can afford Feb 28, 2022 · The Kenya Power USSD code is another impressive avenue to check your KPLC account number. Ensure you are at your meter box when following the prompts, and use the correct code for your meter brand. Attempt to plug the CIU into a neighbor's house to determine if the CIU itself is faulty. The codes are 20-digit numbers that will be entered into the prepaid meters to update the meter’s software. Domestic Customers Application Procedure. Enter your KPLC Prepaid Meter Number (e. If you don’t know you can try these Electrical meter or Energy meters help us know and track our consumption. For HEXING meter Kenya Power and Lighting Company (KPLC) Prepaid meters have become the meters of choice for millions of Kenyans in recent times, because of its ease of use especially regarding monitoring your electricity usage and expenses. KPLC CIU Meter Not Connecting. About Kenya Power. “A total of 7. 3. Did You Know Kenya Power Self-Meter Reading. Mar 5, 2024 · This loan service is available to both prepaid and post-paid KPLC consumers. To check your prepaid KPLC Meter Number you will need to know the type of your meter box. Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps. +254 203201000 Jun 12, 2024 · Key in code 1 to Reset2. The examples of the brands are CONLOG, HEXING, ACTARIS, and SHENZEN meter boxes. To stop the beeping from the Hexing meter, press 812, then press the # button. About 70 million standard transfer specification (STS) prepaid meters in over 40 countries, used by more than 500 utilities, are impacted. If you’re using the Hexing Prepaid Meter (CIU EV500), This tutorial has useful short cod Mar 8, 2023 · If any of the above codes is not working for your KPLC prepaid meter, use 000# or 100# Read: 7 Top Marketable Degree Courses To Study in Kenya 2023 Once you have used the codes given your 11-digit account number will be displayed on your meter. Apr 20, 2021 · Here Is How To Stop Kenya Power Prepaid Meter From Beeping Conlog Intech Prepaid Meter; This is one of the most used meters in Kenyan homes. 123456) as Account No. Hexing Prepaid Meter; Hexing meter model seems to be most common in many households. The Nesco Prepaid Meter comes with various shortcodes, including those for balance check, emergency balance take, and emergency balance check. 4 million prepaid meters. Below are the six simple steps to recharge your meter and the codes you need to input. They will receive two codes via SMS from Kenya Power when they purchase tokens which will be a reset Code and an update Code. Go to any dealer outlets or disco offices close to you with your smart card. If you don’t have access to their social media platforms, you can choose to visit Kenya Power and Lighting customer care for KPLC token refund. To stop the beeping from your Actaris meter, just long press the enter button. Dial *977# or +254 203201000. The Nesco Balance Check Code is either 37 or 037. Select Eazzy Pay from your Equitel menu. Select business number – KPLC Tokens. Input: 5258 + 5th digit to 12th digit of your meter number and press enter. Verify Meter Location: Locate the meter location provided during your KPLC electricity connection application. your available balance will be displayed. No Unexpected Bills: Since electricity is paid for in advance, there are no surprise bills at the end of the month. People purchase electricity tokens from the KPLC, a 20-digit encrypted numeric code that transfers credit to the prepaid meter, allowing you to consume Sep 21, 2022 · Everything you need to know about KPLC Meter units box (CIU)#KPLC #tokens #Units #CIU #Meternumber #KPLC-hack #Trending #Number_one_video #electricity #elect In addition to the SMS notification, customers can also access their prepaid meter update codes through KPLC’s self-service platform *977#, which serves as a backup in case the SMS notification Jan 1, 2024 · If you are wondering how to get KPLC Prepaid Meter Number follow these simple steps. Nirav Star Instrument Prepaid Meter The operation mechanism is quite simple. Choose the bank account number to pay from e. Dec 15, 2023 · 2. Request a tamper code: Contact Kenya Power for a reset code. co. Some applicable types include Actaris, Conlog, Hexing, and Shenzhen meters. 888888, enter your KPLC Postpaid Meter Number (e. For. 000 – Test All 001 – Test disconnect 002 – Test display 003 – Display total (User Active kWh) 004 – Display KRN and KT 005 – Display tariff index 006 – Display maximum power limit 009 – Display credit 030 – Display Supply Group Code (000000 after key change) 050 – Display instantaneous power 070 – Display Line Voltage 073 Jun 12, 2024 · Kenya Power has announced that all Kenyans using prepaid meter tokens must update their devices before August 31. Apr 7, 2024 · National Contact Centre. Management Team. postpaid and prepaid. Our Telephone Number. Kenya Power Vacancy. On your mobile phone, dial *977# Navigate to “Prepaid Services” Select “Latest Token” Enter your Prepaid meter account number. Under the new service, the Company’s 1. You can register up to 3 meters and the tokens/bill accessed can only be used on the 3 meters you have registered. When the KPLC CIU meters fail to connect, try these solutions: Ensure the meter is correctly plugged into the socket and powered. 4 million meters will be upgraded and listed the steps to update prepaid meters; The electricity distributor noted that customers will receive two codes via the short Jun 18, 2024 · The process involves updating the prepaid meter software. Oct 23, 2022 · If there is an additional wiring connection to and from the meter that can be seen. Select Pay Bill from Eazzy Pay. Accurate account details are crucial for the meter to recognize and load tokens to the correct account. The energy company will be responsible for avail the meter to you on your request. How do I enter KPLC tokens into my meter? To load KPLC tokens into your prepaid meter: On your meter, locate the token entry section or display. Hexing Prepaid Meter. Aug 26, 2020 · If the UIU is not communicating with the energy meter, you can pair it again by typing 1593570 and the 11 or 13 digit meter number, then press the enter key (red or blue). I. The meter number is printed on the meter and on your customer card, which you use to buy credit. For Conlog meters, input code 100. See full list on tuko. All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date,” he said. ke. Actaris Prepaid Meter. Like any other technology industry, Kenya Power and Lightning Company face issues and most of them are hardware related. , Jun 12, 2024 · How to Update the Kenya Power Token Meter. 8 million post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills. Oct 19, 2023 · For the account number, type your meter number and check again to make sure it is correct. 500,000) and confirm by entering your Equitel PIN. In some cases, after providing the cause of the issue and sharing your meter number, Kenya Power generates the code for you online. Getting Electricity. For 01011 meters. SMEs Applications. Nov 4, 2021 · Paying Via KPLC M-PESA PayBill. 5. Prepaid Token Re-Allocation Form. 4 million meters will be upgraded and warned that all prepaid meters not upgraded by the August deadline will not accept electricity tokens. These codes will be sent via SMS to prepaid customers. Ensure to indicate your meter number as well as the amount spent to earn the tokens. 4 million meters will be upgraded and listed the steps to update prepaid meters The electricity distributor noted that customers will receive two codes via the short message service (SMS) Once a customer receives an SMS to update their meters from Kenya Power, they will key in the codes to reset 26th August 2020…. How To Know Your KPLC Prepaid Account Number. USSD & Telephone Number . Carry your national identity card, the correct meter number, and all the transaction details along with you. The first code is the reset code, and the second code is the update code. Your brand will require a specific code in order to check or retrieve your number. Visit Kenya Power offices: Seek assistance from Kenya Power’s customer service. ke Jul 8, 2020 · Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems. Sep 22, 2020 · The Hexing Yaka Prepaid meter has an LCD display and keypad input which users will recharge using Tokens they buy. The system would see customers recharge their electricity using a code similar to that of airtime scratch cards. Amount of tokens: Specify the desired number of electricity units you wish to purchase. Prepaid token purchase: Users of prepaid meters can buy tokens directly through the USSD. Th 97771 or 0703 070 707 | 0732 170 170. Key in code 2 to UpdateIt's simple and FREE!," a text from Kenya Power read. KPLC will then generate prepaid token valid for your meter and send via SMS. 4 million meters will be upgraded and listed the steps to update prepaid meters; The electricity distributor noted that customers will receive two codes via the short message service (SMS) Once a customer receives an SMS to update their meters from Kenya Power, they will key in the codes to reset and update them Aug 9, 2019 · Usually, energy credit is recharged with a 20-digit pin code. If the issue persists, contact Kenya Power for professional assistance. Reporting power outages: Customers can report power outages or faults in their area. ke Oct 23, 2022 · If the wires are lose you can easily fix them in their right position and your meter will display as required. Corporate Profile. A KPLC prepaid meter, works more like a phone with preloaded credit. The SMS will include a reset code and an update code along with instructions Feb 12, 2024 · Advantages of Prepaid Meters. Feb 15, 2021 · Kenya Power. Discover everything about your KPLC Prepaid Meter, including how to buy tokens, Feb 21, 2024 · How to Remove Bypass in KPLC Token Meter. It’s essential to double-check this number for accuracy. To enquire about a job vacancy in the Kenya Power Company contact their Contact Center via their hotline numbers 95551/ 0703070707/ 0732170170 for service-related inquiries. Feb 14, 2024 · Types of Prepaid Meters in Kenya: Kenya Power recommends specific meter types for prepaid systems. 1. Jun 13, 2024 · Kenya Power revealed that 7. How do I reset Mar 30, 2021 · Getting a KPLC prepaid meter is one thing but making use of it is the most important thing. Most houses in Nairobi have migrated from post paid KPLC meters to pre-paid KPLC meters. Jun 13, 2024 · The utility said that to update their meters, customers will receive 2 codes from Kenya Power via SMS free of charge. How many meters will be upgraded? Kenya Power revealed that 7. 0123456789102. 4 million meters The update process is free of charge, with customers receiving two necessary codes (Reset Code and Update Code) via SMS to complete the meter update Jun 25, 2024 · Once customers receive an SMS from Kenya Power to update their meters, they will key in the code to reset and code two to update. Investor 26th August 2020…. And so, to use a function, for instance, to know your last entered token, then the correct code format is Q817 to perform the specified function. Input: 1593570 + Meter Number + Enter (the blue button) Mar 29, 2021 · 10. Jun 12, 2024 · If you are a prepaid Kenya Power customer, you have until August this year to update your tokens meter to continue enjoying access to electricity. Kenya Power and Lighting Company (KPLC) will send two codes (20-digit numbers) via an SMS that you, our customer, will use to update your prepaid KPLC account number or meter number. Step 1: Contact Kenya Power (KPLC): Start by contacting Kenya Power's customer service or visiting the nearest Kenya Power branch office or Huduma Centre KPLC desk to make the application. With pre-paid Kenya Power meters, you need to buy tokens – similar to airtime scratch cards. “Customers will receive two codes from Kenya Power when they May 15, 2020 · Sample Photo of a Power Meter Number How to Buy Kenya Power (KPLC) Prepaid Tokens via Equitel. In case you are not sure or do not know your account number, use the below method to find it. Feb 27, 2024 · Input the Code: Depending on the type of meter you have, input the corresponding code followed by the enter symbol: For Hexing meters, input code 804. 4 million prepaid meters are targeted for this exercise. To update their meters, customers will key in two codes sent to them via SMS by Kenya Power in the correct sequence. Amount and PIN: Decide the amount you wish to spend (between Shs. How to Pay your KPLC Postpaid Electricity Bill via M-PESA. Board of Directors. KPLC USSD services. How to buy Kenya Power (KPLC) prepaid tokens via Equitel 1. Dial the appropriate code to retrieve your meter’s account number if needed. 04458008649102 Select business number – KPLC Tokens 3. Jun 9, 2024 · All the Nesco Prepaid Meter Codes have been given here. If for some reason you do not know your Kenya Power meter number you can retrieve it from the prepaid meter box . Receive Update Codes. Dec 6, 2022 · How to fix various KPLC Prepaid meter errors in Kenya;- KPLC Bypass error- KPLC Token not loading- KPLC Connection Fail Error- KPLC PLC error Sep 4, 2019 · IF you have forgotten the meter number, you don’t need to worry, just get to the meter and follow the procedure below: 1. The meter will show a confirmation message that the reset process is complete. How Do I Pair My KPLC CIU With Meter? Turn the CIU and meter on, press the "Pairing" button on the CIU, enter the pairing code displayed on your meter, and wait for the connection to establish . ke Let’s get started on how do I find my prepaid meter number using your meter box based on different types of KPLC Meters: For ACTARIS Meter Box: Dial 100 and press the enter key. For ACTARIS meter numbers, press 100 enter or # 2. Follow these simple steps to buy tokens via USSD codes *977# and *885#, ensuring uninterrupted access to electricity for your prepaid meter. customercare@kplc. The Prepaid meter update exercise is free of charge. Mar 6, 2024 · Kenya Power and Lighting Company (KPLC) is the primary provider of electricity in Kenya. Feb 28, 2018 · How to Check Kenya Power Bill Balance– Kenya Power E bill SMS Service . (mostly during a purchase of a new token) 2. KPLC sells electricity to millions of people country wide. Kenya Power has introduced a service, under the *977# USSD code, that will enable its prepaid and postpaid customers to manage their bills. After successful pairing, the display will show OK. Depending on the type of KPLC prepaid meter, you can easily identify your KPLC account number through the Jun 12, 2024 · The Kenya Power and Lighting Company (KPLC) has launched an exercise aimed at updating meters under the ‘Update Token Meter Yako’ campaign that will see all customers transition from the older Jun 16, 2022 · Kenya Power is regarded as Kenya’s sole distributor of electricity subject to its generation by Kengen whereby it reaches consumers via two systems i. Kenya Power Industrial Attachment. Contacts. Self-Service Portal. KPLC is Kenya’s own prepaid meter. How to Purchase KPLC Prepaid Tokens: To buy KPLC tokens, users need their 11-digit KPLC meter account number. This information can be found in column 3. I am sure what brings you here is to know how to unlock KPLC token meter. Select Pay bill and key in 88880 as the business number. 97771 or 0703 070 707 | 0732 170 170. How to Update the Kenya Power Token Meter. For Shenzen meters, input code 65. Press 59698686 followed by meter number, then press ok. You should note that KPLC Meter boxes are of different make; therefore the code used to retrieve the meter number is different. Kenya Power Managing Director Joseph Siror explained the update process on Wednesday. Jan 16, 2023 · How to Retrieve your KPLC Prepaid Meter Numbers? Fortunately, the process is straightforward, so you do not need to contact KPLC customer care. Customers will start receiving the updates notification today June 12 from the Kenya Power. Meter number: The number assigned to your prepaid electricity meter. The update targets 7. While in some occasions, the customer is urged to visit Kenya Power offices for further assistance. Investor Jan 19, 2020 · Meter number : If you do not know your meter number, just dial “65” then the blue button and the meter number will be displayed and it is 11 digits in Number on the screen. Nov 26, 2019 · Method 2: Visiting Kenya Power and Lighting offices. Got to your SIM tool kit app and select M-PESA. Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection. If you are a customer of KPLC, you may encounter various errors at some point. Steps to follow : M-Pesa Pay bill: 1 Enter KPLC prepaid business number 888880 or 88888 ; 2 Enter your 11 digit meter number Jan 4, 2024 · Your Prepaid Meter Number: As with M-Pesa, input your KPLC prepaid meter number. Select the amount then click OK. pl qu zg ea ob qm on cq cg kc