4) The VSS writers are showing as being in a good state. To submit feedback regarding this article, please click this link: Send Article Feedback To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter. I tried looking for the Veeam exe agent on VBR as well as agent VM, no process is running, is there a way we can forcibly cancel only these Jun 19, 2015 · I've installed Veeam Endpoint Backup on about 5 PC's here so far as a test. Apr 4, 2022 · Veeam Community discussions and solutions for: Stuck on "canceling" of Veeam Agent for Microsoft Windows Jun 17, 2024 · Stopping can take quite a while unless you reboot the server or select "immediately" when manually canceling or stopping a Job; or, like I mentioned previously, stop /start the Backup Service. It does not allow you to stop the service or restart it. We suspected the problem might be that the cloud storage was out of space so we increased the storage, rescanned the backup repository and restarted the backup copy job but it again got stuck at the same spot. Then it happened again while running that backupand then again while cancelling the Apr 9, 2024 · Hi All, Anyone faced this issue or any fixes to resolve this. Any ideas? Thanks! W Feb 8, 2018 · First, find out the ID of the job you want to terminate: right-click the job in your „Veeam Backup and Replication Console“ and select „Edit“. CConnectionFailedException: [This server] Failed to connect to Installer service. Creating Jobs. 1715 that has been stuck at 99% removing the snapshot for 7hrs now. Veeam: 10. Veeam Backup & Replication terminates all job processes and tasks. Best, Fabian Jul 28, 2023 · Note. If I try to manually stop the "discovery job" it remain on "stopping" state. No parallel Jobs. 1. This morning, however, It is stuck at Changed Block Tracking Enabled. The backup and replication are actually on 2 different Veeam servers so the overlap was the cause. Before it was set for 15 restore points, with forward incremental and I made changes to have 30 restore points and enabled, Active Full Backup and Synthetic Full backup as well, Veeam reached to schedules to Active Full and Synthetic with near dates, which Oct 7, 2013 · However, I have a need to reboot the backup server so that the tape job can run for other backups. I have increased the time out from 1800000 to 2500000 but this has not helped. The symptoms: When moving in the console, whether to select a function, category or even edit a job, it takes a long time to load. Jul 19, 2011 · If the Veeam Backup & Replication Console is accessible, use the built-in log collection tool to gather logs from the server where the service is failing to start. In this case, Veeam Backup & Replication will produce a new restore point only for those computers in the job that have already been processed by the time you stop the job. Thank you. If you manually cancel the Job, it'll then show as Failed. Stop the job anyway?" Aug 23, 2018 · Hello, I have a backup copy job stuck at 99% at the point of "Merging oldest incremental backup into full backup file. Instead, it uses non-persistent services which are deployed on every VM added to the job when the job starts and removed as soon as the job finishes. There may be a technical reason why stopping those sessions cannot be included in the product. I do not have the 'LEave VMs running' tickbox checked so in my mind the job should finish and shutdown the virtual lab and VMs after it completes. msi is located on the Veeam Backup Server in: C:\Program Files\Veeam\Backup and Replication\Backup\Packages Sep 22, 2021 · I have a backup server running Windows Storage Server 2016 with Veeam Backup and Replication installed on it. Sep 21, 2020 · I am working with Veeam BackUp and replication recently at a new company. Mar 24, 2021 · The backup target is a NAS with an NSF share. I've successfully used it to backup and restore snapshots without issue. There is no need to re-create backup job and Oct 8, 2016 · Hi and welcome to the community! To perform guest processing tasks, Veeam Backup & Replication does not deploy persistent agents inside VMs. May 7, 2021 · 1. After Windows update restarts the Veeam SQL Server service and Backup server. Dec 5, 2013 · Close the Veeam Backup & Replication console, and open services. There was a pending replication job for the same VM that I stopped. In this situation, you will need to ensure all the other health jobs are finished first. I tried looking for the Veeam exe agent on VBR as well as agent VM, no process is running, is there a way we can forcibly cancel only these May 5, 2021 · Certain primary storage integration plug-in setup programs leave the Veeam Continuous Data Protection (Veeam CDP) service stopped after the installation. For example, this may happen when copying files from volumes with Windows Server 2012 deduplication enabled. After realizing this, I was able to (re)start the service and continue the configuration. Replication server is at the secondary site which pulls the data for replication. Jun 22, 2020 · Time to dive into the Veeam logs I would say. Let’s follow the steps to do it. Please help. Aug 16, 2011 · You should open Task Manager on the backup server and end all VeeamAgent processes, this will stop your job. If anybody has had any luck with this that would be great. Let me check why stop is not available for those sessions. I run 2 subsequent backup jobs, one subsequent backup copy job and one subsequent RDX full backup job. I have a lightning fast proxy (Veeam suggests a maximum of 24 parallel jobs). 1, you must be running version 10a (build 10. 3) Now what doesn't work and the server has to be restarted. Is there a CLI command that stops / starts all associated VBR windows services? I see multiple (20) Veeam services running and not sure if there's a special order they need to be stopped /started so I was looking for a quick one command that will do this. 75. Here in this case, we can see the Veeam Backup Enterprise Manager service crashed: So we ne Aug 27, 2011 · Since removing, I've restarted the Veeam One server and then re-added our backup server - the collector status is now stuck on "retrieving infrastructure data" for about 10-12 hours. Locate Veeam Backup Service. Sep 11, 2020 · Backup Copy session for agent based backups should have Session Type "Windows Backup Copy", so judging on your screenshot we are dealing with Agent-based backup job, not Backup Copy Job. Common. exe processes. I have also tried using a PowerShell script at business start time to stop the job if it was found to be running, but as I assume it triggers the same command to Veeam it doesn't work. If you notice the job in “Stopping” state, for days, or even weeks, you may need to terminate all Veeam services to stop those stuck jobs described in Veeam KB1727 article. I tried looking for the Veeam exe agent on VBR as well as agent VM, no process is running, is there a way we can forcibly cancel only these Aug 12, 2013 · when login in with the Veeam service user with RDP to the Backup server, the console cannot be started. Main site blows up, we can recover quickly since Veeam is still alive at the secondary. If you attempt to rerun your backups without clearing old backup information from veeam and detaching those backup files - you will have the same problem of backups getting stuck. May 19, 2018 · The "Veeam Agent" service is up and running, a restart of the service does not help. Core. Watchdog is a service thread which kills job sessions which did not have a chance to finish properly due to some external event. Not sure what is going on, Please advise Jul 24, 2012 · today I was trying to make a guest file level restore on windows job; I started the restore session, choose vm, choose backup, start restore; after a while for the explore windows, I decided to stop session. Strangely, the Veeam agents, if I log directly onto those Windows 10 machines, all show the backup job completed early this morning. Backing up a Hyper-V server 2. ; For more information on starting and stopping an Microsoft SQL Server, Oracle or PostgreSQL backup job with transaction log processing enabled, see the Starting and Stopping Transaction Log Backup Jobs section of the Veeam Backup Nov 1, 2017 · It seems to conflict with the Windows Update service. Use at your own risk. This backup server is my standard gateway also. Other backup jobs don't appear affected. ---> Veeam. Upon my arrival I found a restore session in Cancelling State or State:Stopping I actually I cant stop it. 4854) or later on the supported operating system (refer to the System Requirements section of this I then restarted the "Veeam Backup Proxy Service" upon the Windows Proxy server at the source site (we currently have a single VM proxy with lots of resources). Possible causes include: The Veeam Agent for Microsoft Windows service is not running. Am using Oracle plugin for Backup on windows VM, these are stuck is stopping state from yesterday. (Server blew up) The offsite job is stuck in running, and the stop option is greyed out. Just run the regedit in your Windows Server and change this setting for the new Server name. the following message appears: "Veeam backup & replication console is already running" when using any other user instead of the service user, it's starting fine. This goes on all through the night … Aug 26, 2015 · The only way to stop the job is to stop the Veeam guest indexer process in the guest itself. Jul 16, 2024 · Today, I tried to stop a running backup job session, but its status stuck at stopping for 1 hour, there are some jobs are running, I don’t want to impact them, so I decided to force stop the backup job. Backing up two different virtual machines hosted by the Hyper-V host backed up in the job numer 1. Read the Mar 12, 2010 · I've got a surebackup job that runs after my backup job finishes. Kevin Jul 26, 2021 · I've tried stopping and starting the job and rebooting the server. What should I do? Mar 4, 2015 · Problem solved. Sep 6, 2019 · Keywords: Server 2019 Hyper-V checkpoint stuck broken Veeam backup AVHDX Hopefully that's enough for our friend Google to find this. We've been having a consistent problem with one of our Veeam backup jobs where it gets stuck a a seemingly random % point and refuses to move for hours on end. Here in this case, we can see the Veeam Backup Enterprise Manager service crashed: So we ne Mar 20, 2023 · The only Software on the Server is Veeam B&R 12. Dec 4, 2012 · I have a backup job running under Veeam 9. Veeam backup job log. I don't see this service in the Services list. 0. Sep 29, 2022 · Veeam Community discussions and solutions for: Stuck forever reading a mailbox of Veeam Backup for Microsoft 365 The LTO Library appears to working well with tape jobs but sometime the "Tape Discovery Job" start nearly the "Tape Backup Job" and then both jobs stuck on 0% (discovery job at 0%, backup job at "starting new tape backup session"). Any thoughts? I've seen a couple lines of SQL code to go and modify job status, but that was for a prior version and I don't want to muck with it without a bona fide Veeam engineer on the line with me. Sep 6, 2017 · I’ve opened a ticket with Veeam, but they’re taking their good old time in helping me I have three failover jobs that are stuck in a running state, but have a status of ‘warning’. I have no storage infrastructure on Veeam. If the Veeam Backup & Replication Console is inaccessible, manually collect the service logs from C:\ProgramData\Veeam\Backup on the server where the service is failing to start. My persisting promlem is, that jobs get stuck absolutly randomly. From the menu, click on the Log On tab and ensure the right password Mar 26, 2020 · 1) Stop the jobs in the backup window 2) Restart the Veeam services on the problem client. Why the need to jump through hoops and search through logs? Feb 4, 2019 · HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication\SqlInstanceName HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication\SqlServerName Start the Veeam Backup Service, Veeam Broker Service, and Veeam Cloud Connect Service services. Apr 26, 2023 · The only Software on the Server is Veeam B&R 12. Backup to locally attached USB drive etc. 4854 P20201202 VMware: 6. The message you see while stopping backup job means that the last restore point will not be consistent and you'll loose the latest backup for a VM running at that time, not the whole session. The job has currently been sitting at the 'Stopping' state for around 12 hours. If I right click on them, ‘stop’ is grayed out; I’m also unable to delete the plan. The first time it happened was while I was trying to create a backup configuration. Veeam Plug-in for VMware Cloud Director; Working with Veeam Self-Service Backup Portal. What is the correct process at this point? May 15, 2024 · When you stop a job session immediately, Veeam Backup & Replication performs the following operations: If a snapshot for a VM has already been created, Veeam Backup & Replication instructs VMware vSphere to remove the snapshot. Jun 11, 2020 · Hi all, Seems I improperly configured or made changes quickly than it should be, now Veeam B&R Backup keeps failing due to storage is full. I have stopped the job, restarted the job, restarted the Veeam Server, but none of Sep 21, 2023 · HelloI'm having this problem now, I even opened a support case, but I haven't found a solution yet. Manager and VeeamAgent. Mar 21, 2023 · The only Software on the Server is Veeam B&R 12. Bizzare. log and search for the PID, and then kill this PID in task manager which will immediately stop the job. May 30, 2019 · Today, I tried to stop a running backup job session, but its status stuck at stopping for 1 hour, there are some jobs are running, I don’t want to impact them, so I decided to force stop the backup job. I'm new to Veeam Backup and Replication. As a result, it ends up getting stuck and without the possibility of giving the stop and start command. Interrupting some actions could cause problems, say for example you're merging an incremental into a full backup in FFI, thats not something thats easy to interrupt as were actively updating the full backup and stopping that Jul 19, 2011 · To test this, manually power on the Virtual Lab appliance and use 'tracert' on the Veeam server to determine how many hops are between the Veeam Server and VirtualLab appliance. You can stop a Veeam Agent backup job in one of the following ways: Stop job immediately. Problem is, last night I had 3 jobs stuck, 2 agent and a vSphere job. Should I? Should this service be stopping? Hello, Thanks, I have a backup copy job from 12/27/2023 and I cannot stop it. Nothing is happening. Nov 25, 2014 · 1 replication task for 1 VM is stuck, it affects running of other jobs, to fix I have to restart veeam services, the issue is intermittent ( once a month ) last example : job is started around 26. Feb 18, 2015 · If you attempt to manually stop the Offload to Archive job, the VM in the job will still stay in the Stopping state indefinitely with the "Locking backup chains on Capacity Tier" step until the SOBR Tiering is finished or stopped. CLocalFileItem into a directory of type Veeam. Manually install the Veeam Installer Service on the VM The VeeamInstallerSvc. msc on the Veeam Backup server, Stop the Veeam Backup Service. msc in the command prompt. Stopping the services, rebooting the server, disabling the job all does nothing. Oct 11, 2023 · Hi All, Anyone faced this issue or any fixes to resolve this. is this the expected normal behaviour? elg Dominic Sep 24, 2014 · Ensure the VeeamVSSSupport service is not stuck marked for deletion. There is no duplication or deduplication. After this, just reboot your server and your Veeam Backup Service will be able to start and you can login to your Veeam Backup console. After installing Endpoint Backup, the Windows Update service will eventually get stuck on "stopping" state and only a reboot or "Taskkill" command will fix the Windows Update service so that it behaves normally for awhile, but eventually (less than 24 hours) it will revert back to "stopping Jan 25, 2010 · I use ServerAssist to monitor all services on our servers, and I'm noticing that periodically a service called VeeamVssSupport stops during a backup job. Veeam. I go to the Veeam backup server with the veeam backup GUI and issue Stop Session on that restore. The Veeam Agent for Microsoft Windows service is running but has locked up. Step 1. Sure, after hours the stuck job fails, goes into retry1 and finishes successfull. Mar 14, 2021 · Running VBR 11 on Windows 2016 physical server. Apr 6, 2021 · Dear all, since I have trouble opening an official ticket (Enterprise license), I try my luck in posting here. One or more instances will have incomplete, unusable restore points. The ‘Stop Session`menu option is disabled. Start Veeam Backup and Replication shell as normal. The job details shows the job that stuck at 13% The job details also show that the job completed. ) 2) As i said - for us the fix was to 1- kill the job, 2- remove backups from the backup job in Veeam console, 3 - run FULL Active backup. Nov 15, 2010 · However, after restarting the server I am not able to run the application again, the following 3 services keeps saying "Starting", even after I waited 1h Veeam Backup Enterprise Manager Veeaam Backup Services Veeam Indexing Services Please advice. Sep 7, 2017 · If the service is stuck in a starting state, forcibly stop the service process. And sure enough, we find the following in one of the stalled jobs its backup log. Dec 22, 2016 · HKLM\SOFTWARE\Veeam\Veeam Backup Catalog\CatalogSharedFolderPath. " My 3rd party cloud provider is stating that it's because of my number of retention points. The following plug-ins are affected: Dell EMC SC Compellent Plug-In for Veeam Backup & Replication; Tintri IntelliFlash Plug-In for Veeam Backup & Replication (formerly Western Digital, Tegile) Sep 8, 2023 · The old server had Microsoft SQL and the new Postgre. The service for Veeam Endpoint Backup takes around 20-22 seconds to close when rebooting or shutting down the PC. I have three backup jobs on it. Restarting the veeam services doesn’t help. To fix, I eventually stopped Veeam service, shutdown the VM, ran a VC import and V2V'd the VM within the same datacenter (quick way of clearing the snapshots - as they didnt exist in snapshot manager but were visible in the datastore) I then restart Veeam, deleted the backup job and re-created it and now its all running fine again now. I would like to add that we rebooted the Veeam server and the SQL database server. 105, the results below demonstrate that it is only 1 hop away. Nov 27, 2023 · Stopping Jobs. Restart the Veeam Backup Service to release file locks held by either SQL or the OS. Not sure what to do, leave it awhile longer or kill the job? I checked and there are no other snapshots visible for the VM. Now I can go to C:\programdata\veeam\backup\job_name\job. Mar 16, 2023 · Sometimes when trying to restart a service in Windows, the service happens to have a status of Stopping. The first couple of times, I was able to stop the job and they would (or not) work the next day. change to „Summary“. I have a offsite repository that is now offline. write down the ID mentioned in the command line to start the job on the backup server: open the Task Manager on your Veeam Backup & Replication Server. Thanks Apr 7, 2021 · Mostly agent job getting stuck after "Listing local user" and now vSphere jobs get stuck as well, just nothing being transferred. Stop button is disbled. Multiple de- and reinstallation with following windows restarts, produces the same failure message. Apr 26, 2023 · To make matters wose, on V12 Veeam did not implement the option to make Backup Copy Jobs from other copy Jobs, so when the Copy Jobs is stalled for 60h the actual MV backup job is unable to merge the backup chain files, since the file is locked by the Copy job, and fails Apr 3, 2023 · The server itself is fine and I am able to navigate Explorer, and other sections of the server fine. CRemoteWinFolder" error, however the job reports success. Those jobs are: 1. 2. 1 B&R server I have a Synthetic Full job started 20 hours ago and still at 50%. Final Notes: If you have a new server to install a Jan 1, 2006 · Symptoms: Jobs (usually Backup Copy) do not start according to the schedule, get stuck in the Stopping state, or demonstrate other abnormal behavior. However there's one nagging issue on all the PC's I've tested so far. Access Control; Accessing Veeam Self-Service Backup Portal. Apr 28, 2023 · The only Software on the Server is Veeam B&R 12. change to Mar 18, 2014 · Several times I (Veeam B&R Administrator) have had to intervene when my backup operations personnel have issued a file restore (from Backup Enterprise Manager) and they then wished the restore to be cancelled/stopped. At first the jobs were hanging because the file was locked, so I powered off the server last night and consolidated the snapshots. Since session's Stop is grayed, I can assume the case of unmanaged Agent backup - where job resides and configured on agent itself and VBR server here is a Apr 20, 2016 · Yes, it should work. Cause: Watchdog taking a vacation. On the Veeam Backup and replication console, select Jobs and click Backup. Restarting the backup service will timeout and not stop the service. But thats not satisfying… Sep 1, 2016 · Windows File Level Restore hangs on "Starting restore session" for abnormally long period of time while free disk space on drive C:\ keeps decreasing dramatically on the machine where the Veeam Backup & Replication Console is launched. Now, after an hour job is still in cancelling; I tryed to restart veeam, restart services but is alway still in running. WARNING: Some of these instructions are potentially harmful and can cause data loss, even if they are followed correctly. Since yesterday, our file server backup has not been going well. But for the stuck rescan session (2 hours), I still recommend to open a support case to check what's happening in your backup server. Jun 19, 2024 · Stopping can take quite a while unless you reboot the server or select "immediately" when manually canceling or stopping a Job; or, like I mentioned previously, stop /start the Backup Service. The Statisatics don't show any activity, only the percentage change very, very slowly. Jan 4, 2013 · We use Veeam to backup our virtual machines. While those can seem a little intimidating, they are very useful to scroll through. Which stops and disable all the Backup service and stops Veeam SQL Service before windows update, and checks the windows update and if there is any, starts windows update. Jan 3, 2024 · To perform upgrade of Veeam Backup & Replication to version 12. It sits on "stopping" forever. I'm forced to restart the service to kill the job so the others can run. Open the Task Manager and kill all Veeam. Oct 28, 2019 · Additionally, if I tell the hung job to stop, either gracefully or immediately, it never stops. ServerAssist sees this and immediately starts the service. ---> System. Dec 28, 2022 · Then open the PowerShell commandline in the Veeam Console via the Menu at the top left --> Console --> PowerShell and issue the following command: Get-VBRInstantRecovery | Stop-VBRInstantRecovery This should stop all running Instant Recovery sessions. Deactivated Defender Firewall und Antivirus does not bring a change. When I proceed to stop the health check, I'm given the warning "Backup's files for this job will be left in the inconsistent state. Launch Wizard; Step 2. For example, if the Virtual Lab was assigned the production IP of 10. • Certain files are skipped with the File Copy job with the "Cannot copy a symbolic link of type Veeam. I user the Power Shell Comand However, the "Veeam Agent for Microsoft Windows" service keeps stopping on its own. Here in this case, we can see the Veeam Backup Enterprise Manager service crashed: So we ne Nov 14, 2016 · Veeam Community discussions and solutions for: Unable to start VBR Service of Veeam Backup & Replication Nov 26, 2009 · We went through and right clicked on the FileLevelRestore job and clicked 'Stop Session' but since then the job has remained in a 'Stopping' state and has meant that the daily backups for this job have failed. Enable Use persistent guest agent within the job for that specific VM. Dec 4, 2012 · Nothing has changed on the hardware level, Esxi is still the same version, a windows service pack was applied to SBS 2011 that is all. I just have backup repositories, one proxy and jobs. Stop job gracefully. Exception: [This server] Failed to check whether remote Hey there! So, a job can't always stop right away, and sometimes it can take a while to get it to stop as some actions either can't be interrupted or take a while to exit. Any suggestions? Nov 28, 2014 · The Veeam Agent for Microsoft Windows Control Panel has lost contact with the Veeam Agent for Microsoft Windows service on the local machine. Remove snapshots from VMs (if they have not been Feb 1, 2012 · On a Veeam 6. Apr 23, 2021 · Since a few days the Veeam agent service gets stopped during the daily backup and the backup fails. Although it runs successfully I have to stop the session manually every morning - the status then shows success. Why would VMware support help me fix Veeam? Something has changed that is affecting Veeam, actually preventing the backups from running. I would just delete the repository, and make a new one however I can't since it says "You can't do that since a job is running". The stuck job then immediately changed to "completed with errors" and the action list showed "job has been terminated". Viewing Statistics on VCD Backups; Managing Cloud Director Jobs. I tried several things to resolve this problem (Re-Install, recreate Veeam Database, Backup to NAS vs. Why 2 servers you ask? Backup jobs run locally on prem. Dec 14, 2023 · Veeam Community discussions and solutions for: Backup stuck with status Stopping of Nutanix AHV Service Provider Posts: 8 Liked: May 7, 2021 · - identify the stuck offload task in backup server - identify its name - open machine running backup server (or machine running gateway server, if specified in object storage repository settings) - find debug log: Nov 6, 2013 · I am having a issue with my Incremental Backup Job getting stuck in the stopping phase, I have tried the following to try and fix this , -Restarted All Services , Closed Veeam Proccesses. If it is, reboot the VM. Job includes 5 VMs and happens to a random one. So the next stop is the Veeam logs themselves. Backup. 5 Windows: Server 2012 R2 Standard Apr 30, 2012 · Telling them to stop has no impact, nor does disabling them, stopping Veeam services, SQL services, or rebooting the B&R server. I have made the script but it doesn't check the windows update. Exception: [This server] Failed to discover Installer service. and 3. Mar 14, 2022 · Code: Select all Service cannot be started. 2014 18:37:29 was still running, and set itself as stopping later on 26th still stuck on stopping and I restart the veeam service on 29th around 14:51 Aug 16, 2023 · See this guide if you encounter “Failed to connect to Veeam Backup & Replication Server” prompted” Fix “Windows could not start the Veeam backup service” To fix this issue, open the Start menu and run services. Veeam V12 booted a couple of times and then started getting stuck in the boot process. *. Backups Also are showing as "o data available" and I'm still getting disconnect reports (even though the backup server does not disconnect as far as I can see) Apr 19, 2023 · Overview Terminating a stuck Veeam jobs, or processes can be quite challenging as it could take some time to stop. Even so, the problem continues, we have an oracle rman plugin job, being executed on a physical server and the job remains in the stopping status and even restarting the machine it did not return to normal! . After investigating, we realized that if we turned on the old Veeam 11 server, the service on the new server starts fine. After trying the Instant VM recovery option (restore a VM, which is a backup from an vsphere Host, to an hyper-v host) the vm was shut down and removed, but it is still open in "instant recovery" with status dismounting. Now I need to stop it in order to upgrade to Veeam 10, and I haven't found a way. Oct 10, 2023 · Hi All, Anyone faced this issue or any fixes to resolve this. There is no CPU or disk use on the Veeam server, and there is no activity on the NAS. For more information on starting a backup copy job, see the Starting and Stopping Backup Copy Jobs section of the Veeam Backup & Replication User Guide. Ich have several backup jobs in a chain. Jan 25, 2024 · Configuring Veeam Self-Service Backup Portal UI; Using Veeam Self-Service Backup Portal. 12. zq hc nw gt jt yr ek sd ld un